Assistant Hotel Manager

Assistant Hotel Manager

We are actively seeking dynamic Hotel Managers with a high level of initiative and strong problem-solving abilities to manage one of our superb hotels located in top European ski resorts.
We offer these exceptional opportunities to confident, self-motivated managers with strong leadership skills and a commitment to provide outstanding customer service. You’ll have a wealth of experience from within the hotel, leisure or service industry to transfer to this new challenge.
You will manage the day-to-day running and operation of one of our hotels; maintain all Mark Warner standards, ensure the hotel meets health, safety and hygiene standards, achieve budget and maximise profitability whilst ensuring your team deliver first-class service to our guests.

Main Responsibilities

Operational

  • Assume overall responsibility and ownership for the effective, compliant and profitable running of the hotel
  • Ensure the hotel meets local health, hygiene and safety standards
  • Implement and maintain all standards & procedures laid out in the management manuals

Communication

  • Retain a high profile presence with guests and staff
  • Establish, develop and maintain professional working relationships with all department managers, local staff and external companies
  • Develop your professional reputation within resort
  • Dealing with guest complaints and problem solving

Personnel

  • Manage and motivate your team to operate the hotel effectively
  • Devise and implement pre-season and on-going training plans for your team
  • Conduct staff reviews, appraisals and any disciplinary or grievance matters
  • Devise and Manage Hotel rota and timesheets in line with local labor Law
  • Compliance with local labor law –overseeing and manage legal documents in the event of an inspection

Financial

  • Monitor and control all hotel budgets, costs and monies
  • Proactively increase hotel revenue
  • Overall responsibility for accurate and timely financial reporting

Abilities and skills

  • Present a positive ‘can do’ attitude
  • Dynamic personality with exceptional stamina
  • A passionate leader by example
  • Ability to manage staff
  • Calm, confident and professional
  • Organised, flexible and proactive to achieve and improve standards
  • Excellent written and spoken communication skills
  • Manage guest and staff conflict head on to avoid matters escalating
  • Good problem solving skills

Requirements

  • Minimum of 2 years’ management experience within the hospitality industry (Essential)
  • Excellent management and numerical skills (Essential)
  • Strong Food and Beverage knowledge and experience (Essential)
  • Full clean UK driving license (Essential)
  • Language-French, Italian or German (desirable)
  • Previous overseas seasonal experience in a supervisory role or a good understanding of the
    ski industry (desirable)

Package and benefits

  • Return travel to/from UK
  • Medical insurance
  • Comfortable accommodation
  • All meals
  • Discounted drinks and beauty treatments (dependent on resort)
  • Lift pass, ski equipment hire and discounted lessons for beginners
  • Holiday concessions for friends and family
  • A competitive salary
  • Comprehensive training

About Mark Warner

Mark Warner specialise in superb activity holidays to top ski resorts in Europe and beautiful beach
locations in the Mediterranean. Our holidays are perfect for everyone from families, singles or
couples to groups of friends.
Who We Are

With over 40 years’ experience we have grown into one of the most highly regarded independent
travel companies in the UK. We have received numerous accolades and are very proud to have
recently been voted ‘Best Family Tour Operator, Best Activity & Adventure Operator, Best All
Inclusive Operator’ and to win silver for ‘Best Ski Operator’.

 

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